Total Warranty Solutions Ltd is commited to Treating Customers Fairly - TCF

The aim of our work on TCF is to deliver six improved outcomes for retail consumers:

1. Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

2. Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

3. Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

4. Where customers receive advice, the advice is suitable and takes account of their circumstances.

5. Consumers are provided with products that perform as firms have led them to expect, and the associated service is both of an acceptable standard and as they have been led to expect.

6. Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

If you think that you have not been treated fairly you may submit a complaint online, or write to us.

Customer Complaints

TWS Oxford Ltd
The Zinc Building
Ventura Park
Carterton
OX18 1AD